Support Policy Page

1. Customer Support Overview: At Tari7, we are committed to providing excellent customer support to ensure a smooth and satisfying shopping experience for all our customers. This Support Policy outlines the various support channels available and the types of assistance we offer to our valued customers.
2. Support Channels: We offer multiple channels through which customers can seek support and assistance:
a. Email Support: Customers can reach out to our support team via email at We strive to respond to all email inquiries within 24 hours during business days.
b. Live Chat: Our website features a live chat option where customers can interact with our support agents in real-time for immediate assistance during business hours.
c. Phone Support: Customers can contact our support helpline at  +8809613661463 during business hours for urgent queries and concerns.
3. Business Hours: Our support team is available to assist you during the following business hours:
Monday to Friday: 9:00 AM to 6:00 PM [Timezone]
4. Types of Support: Our support team can assist with the following types of inquiries:
a. Order Assistance: If you encounter any issues while placing an order, need help with payment, or want to modify/cancel an order, our support team will be happy to assist you.
b. Product Information: If you have questions regarding our products, their specifications, features, or availability, our support team will provide you with the necessary information.
c. Technical Support: For any technical difficulties you may face while navigating the website or using specific features, our support agents will guide you to resolve the issues.
d. Returns and Refunds: If you wish to initiate a return or seek a refund for a purchase, our support team will guide you through the process and address your concerns.
e. Account Assistance: If you need help with your user account, password reset, or account-related issues, our support team is here to help.
5. Response Time: We prioritize responding to customer inquiries promptly. Our usual response time is within 24 hours for non-urgent matters. However, during peak times or unforeseen circumstances, it may take slightly longer, but we assure you that we will address your query as soon as possible.
6. Escalation of Issues: If a customer feels that their concern has not been adequately addressed through regular support channels, they can request escalation. Our support management team will review the case and provide a resolution accordingly.
7. Feedback and Suggestions: We value customer feedback and suggestions as they help us improve our services. If you have any recommendations or comments about our support or any other aspect of our website, please feel free to share them with us.
Remember that our goal is to provide you with the best support possible to ensure a seamless shopping experience on Tari7. We thank you for choosing us as your preferred online shopping destination and look forward to serving you with excellence.